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Privacy Policy

Effective Date: February 12, 2026

At momekh.com, we prioritize the privacy and security of our customers. This policy outlines how we collect, use, and safeguard your personal information.

1. Data Controller and Contact

The entity responsible for your data (the Data Controller) is momekh.com.

  • Support Email: support@momekh.com
  • Purpose: To manage and fulfill orders, provide customer support, and automate service communications.

2. Information We Collect

We collect information only when it is strictly necessary to provide our services:

  • Order Details: Name, billing/shipping address, and email address.
  • Contact Information: Phone numbers provided during checkout.
  • Technical Data: IP address and browser type for site analytics and security.
  • Transaction Data: We collect order line items and totals, but we do not store credit card details on our servers; these are handled by secure, third-party payment processors.

3. WhatsApp Messaging & Automation

To provide a seamless experience, we use the WhatsApp Business Cloud API (Meta) for automated notifications.

  • Utility Messaging: We use your phone number to send automated order confirmations, payment status updates, and shipping alerts.
  • Consent: By providing your number at checkout, you consent to receive these service-related (Utility) messages.
  • Opt-Out: You can stop receiving WhatsApp messages at any time by replying “STOP” or emailing support@momekh.com.
  • Security: All messages sent via WhatsApp are secured with end-to-end encryption.

4. How We Use and Share Your Data

We do not sell your data. We only share it with essential third-party service providers:

  • Meta: For WhatsApp API delivery.
  • Google: For contact management and CRM synchronization.
  • Payment Gateways: To process secure payments.
  • Shipping Partners: To deliver your physical orders.

5. Data Retention and Security

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected (e.g., fulfilling an order or meeting tax obligations). We implement technical measures, including SSL encryption and restricted access controls, to protect your information from unauthorized access.

6. Your Rights

Under applicable data protection laws, you have the following rights:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Erasure: Request that we delete your personal information.
  • Right to Rectification: Request that we correct inaccurate data. To exercise these rights, please contact us at support@momekh.com.